Q:  Where are you located?

A:  We are located West off of Carlisle (on Aztec Road).  The 2 major cross streets on Carlisle are Candelaria and Comanche.

Q:  How long is the rental term?

A:  Storage rentals are for a one month minimum, and then continue on a month-to-month basis for as long as you need the unit.

Q:  Do I get a lock when I rent a unit?

A:  We encourage you to bring your own lock.  However, we do sell locks at our facility for your convenience

Q:  Do you accept credit cards?

A:  Yes. We accept Visa and MasterCard.

Q:  How can I pay for my unit?

A:  Your rent is due on the monthly anniversary of your move in date. Payments can be mailed or paid in person at our facility, as well as by phone or online with a credit or debit card. Our most popular payment option is Autopay, which automatically deducts the payment on your due date each month. It’s easy, and ensures that you’ll never pay a late fee.

Q:  Are my items insured?

A:  Insuring your items while they are in storage is highly recommended. Check with your homeowners or renters insurance policy to see if your possessions are covered when storing outside your primary residence. If the items are not covered, you can utilize our tenant insurance program at the time of your storage rental. Our manager will be able to inform you about rates and coverage.  Insurance coverage begins once you complete the enrollment form and pay the first month’s premium. The pay-as-you-go plan is paid monthly with your storage rent. Coverage will continue as long as you pay your storage rent and monthly insurance premium. Termination of the policy occurs when you terminate your storage rental or become 30 days delinquent in paying the policy premium.

Q:  Are you open on holidays?

A:  Our office and grounds are open every day except Sunday and on these major holidays: Christmas, New Year’s Day, Thanksgiving, July 4, Easter, Memorial Day & Labor Day.

Q:  Why do you have auctions?

A:  We do everything we can to avoid having to auction off the contents of any storage unit, and only auction as the very last resort.  We attempt to contact tenants multiple times through every method possible to collect the rent that is owed.  The only purpose of the action is to make the unpaid space available to a paying customer.  It is an unfortunate cost of doing business and we never profit from the auction process.  If more is collected at auction that is owed in back rent, those funds are passed on the the customer.

Q:  What is the process for moving out?

A:

1. Call and give us at least a 10 day notice prior to your move out.
2. Once the storage unit is emptied, be sure to sweep it out and remove your lock.
3. Call and inform us when you’re moved out. If it’s after hours, you may notify us by leaving a phone message.

Q:  How can I get started?

A:  Just contact us!  We’ll answer your questions and help with your storage needs!